Woman in pink shirt at reception desk showing tablet to customer in beige cardigan in modern spa or salon interior
Self-paced course · Spanish for service workers

You don't need perfect Spanish to serve with care.

Spanish for Real Customer Service teaches the phrases you actually use at work: greeting customers, finding out what they need, confirming details, explaining next steps, and closing every exchange with warmth. Short video lessons, a Student Workbook, and audio you can practice anywhere.

Get the free GRACIAS Quick Guide

A free guide to the seven steps of a warm service exchange, with phrases and pronunciation. No credit card needed.

Or see the ways to learn

What you'll learn

Core Foundations follows the GRACIAS method, one step of a real service exchange per module. Start with Module 1 and your first phrase. Module 0 is an optional warm-up whenever you want a refresher on numbers, names, dates, and question words.

Customer receiving keys from receptionist at car dealership service desk
Module 1

Foundations

Your first phrase, rescue phrases for when you don't understand, and your two tools, VOICE and GRACIAS.

Woman with ID badge greets a mother and daughter at a modern office reception desk with colorful decor in background
Module 2 · G

Greet with Warmth

Greetings for any time of day, asking how they are, and offering to help.

Woman in maroon blazer and ID badge sitting at desk listening to older man in brown jacket during consultation
Module 3 · R

Recognize the Need

Find out why someone is there and let them know you understand.

Professional woman with tablet assisting young man at reception desk in modern office
Module 4 · A

Ask with Purpose

Ask for a name, a phone number, ID, and anything else you need.

Two women in an office reviewing data on a tablet, with plants and colorful wall art visible in the background
Module 5 · C

Confirm Understanding

Check details so nothing gets lost: did you say, can you write it, is that correct.

A woman wearing a purple cardigan and ID badge hands a clipboard to a man across a desk in a modern office setting.
Module 6 · I

Inform Clearly

Explain appointments, wait times, costs, payment, and paperwork in simple Spanish.

Healthcare worker in blue scrubs walking with elderly woman in purple cardigan through a bright hospital corridor
Module 7 · A

Assist with Care

Give directions, find help, and reassure a customer who is worried.

Two young people at school registration desk talking to female receptionist seated at counter with plants and colorful wall behind
Module 8 · S

Send Off Respectfully

Confirm the next step and close every exchange so customers want to come back.

Then add a track for your workplace

Woman at reception desk handing clipboard to man in modern office with teal wall and wooden accents

Front Desk

Check-in, the phone, scheduling, forms, payments, and wait times.

Talking to a patient during a consultation

Provider

For healthcare and wellness: start the visit, guide the body, and explain care.

Young adult woman smiling and interacting with a receptionist at a modern business counter

Everyday & Travel

For when you are the customer, at home or abroad.

Happy kindergarten teacher communicating with African American mother and her son at reception desk.

School Support Staff

The front office, attendance, the clinic, the cafeteria, and the bus line.

Six pages of the Student Workbook fanned out.

What's in every module

The Student Workbook is 75 pages across Modules 0 through 8. Print it, or keep it on your phone.

How you build your VOICE

Every level counts. You build your VOICE one step at a time.

1

Vocabulary

Recognize key words and phrases when you hear them.

2

Oral Practice

Say useful phrases out loud, with support.

3

Interaction

Take part in short, familiar exchanges.

4

Connection

Keep it warm, and stay calm when someone answers back.

5

Exchange

Carry a whole service moment, start to finish, in Spanish.

Build your VOICE so you can serve with GRACIAS.

1-minute quiz

Not sure where to start?

Answer three quick questions about where you use Spanish. You'll get your free GRACIAS Quick Guide by email, plus the course and track that fit your work.

Take the quiz

Three ways to learn

Same course. Choose how it reaches you.

Self-paced course

Learn on your own

Video lessons, the Student Workbook, audio practice, and a year of access. The Complete Bundle includes Core Foundations plus the Front Desk, Provider, and Everyday & Travel tracks.

Core Foundations $147

Core + Front Desk $247

Core + Provider $247

Core + Everyday & Travel $247

Complete Bundle $497

Best for: individual workers who want to learn on their own schedule.

Enroll now
Live online class

Join a live class

Learn the same modules live with Señora Shaw in a small group of 4 to 10, with time to practice every exchange out loud. Eight Tuesdays, 7 to 8 pm Eastern. Includes the full self-paced course and Student Workbook.

$297 · Winter 2027: Jan 12 to Mar 2

Next terms: Spring 2027, April 13 to June 1 · Fall 2027, starting late September

Best for: learners who want to talk and get feedback.

Join Winter 2027
Workplace training

Bring it to your team

Training for your staff, with live sessions, the full course, and the track that fits your workplace. Starting at $997, quoted by group size.

Starting at $997 · quoted by group size

Best for: clinics, offices, schools, and service teams.

Book a conversation

The School Support Staff track is sold on its own. Full refund within 14 days if you've completed fewer than 3 modules.

Built by a classroom teacher, for real service

Lisa Renea Shaw is a certified Georgia educator with 20+ years of teaching experience. She built this course the way she builds her classroom lessons: one clear goal at a time, lots of practice out loud, and Spanish people really use. The course is aligned to ACTFL and CEFR standards.

Request a team quote
Professional woman with curly dark hair wearing a headset and navy blazer, smiling at camera

Who wrote it

Lisa Renea Shaw is the founder of My Other Tongue and a trilingual educator with native-like Spanish fluency and 20+ years of classroom experience. She writes every lesson and teaches every video in this course.

A front desk worker waves goodbye to a father and his daughter as they leave.

Start with the free GRACIAS Quick Guide.

Seven steps, the phrases for each one, and a pronunciation guide you can use at work tomorrow.

Send me the guide

Core Foundations is $147.

Nos vemos 💛